Privacy Policy

Videohall StudioWorks (“we,” “our,” or “us”) operates a rental business for studios and film equipment. This Privacy Policy explains how we collect, use, and share personal information when you use our website, request quotes, or rent from us.

Information we collect

• Contact data: name, email address, phone number, company.
• Rental details: dates, stage preferences, equipment selections, delivery instructions.
• Billing data: limited payment information processed by our payment provider; we do not store full card numbers.
• Usage data: site interactions, device/browser information, and approximate location derived from IP.
• Cookies and similar technologies: essential cookies for session and preferences; analytics cookies to understand usage.

How we use information

• Provide and manage rentals, holds, and bookings.
• Respond to inquiries and deliver customer support.
• Process payments and send invoices.
• Improve our site and services, including diagnostics and analytics.
• Maintain safety and legal compliance, including record keeping and insurance requirements.

Legal bases

We process personal information based on contract performance, legitimate interests (such as improving services and preventing fraud), legal obligations, and consent for optional cookies or marketing communications.

Sharing information

• Service providers: payment processors, insurance partners, IT and analytics providers under contractual safeguards.
• Business transfers: in connection with a merger, acquisition, or asset sale.
• Legal: to comply with law or protect rights, safety, and property.

Cookies

We use essential cookies for authentication and preferences, and analytics cookies to understand traffic. You can manage consent via the cookie banner in the footer or your browser settings.

Data retention

We retain contact and rental records for as long as needed to fulfill contracts and comply with legal obligations, typically up to seven years for invoicing records.

Your rights

• Access, correction, and deletion of your personal information.
• Objection or restriction of certain processing.
• Data portability where applicable.
• Withdraw consent where processing is based on consent.

International transfers

We may transfer information across borders subject to appropriate safeguards and contractual protections.

Children

Our services are not directed to children under 13, and we do not knowingly collect information from them.

Contact

If you have questions or requests, email [email protected] or call +1 (415) 555-0178.

Changes to this policy

We may update this Privacy Policy periodically. We will update the “Effective date” above and may notify you by email or site notice for material changes.