Terms of Service

These Terms of Service (“Terms”) govern rentals of studios and equipment from Videohall StudioWorks (“we,” “us,” or “our”). By placing a hold, confirming a booking, or renting equipment, you agree to these Terms.

1. Bookings and holds

We accept requests by phone, email, or via our Contact page. A soft hold reserves a time slot for 48 hours without payment. We may release unconfirmed holds if another client requests the same slot and you decline to confirm within a reasonable time.

2. Confirmation and payment

Bookings are confirmed upon signed agreement and valid payment method (credit card, ACH, or purchase order subject to approval). Invoices are due net-15 unless otherwise agreed. Past-due balances may accrue late fees as allowed by law.

3. Cancellation policy

Full refund up to 7 days prior to the start date. 50% fee between 7–2 days. Within 48 hours, the full day rate may be charged unless we rebook the slot. Custom builds, paint, or third-party costs are non-refundable once authorized.

4. Insurance and responsibility

You must maintain commercial general liability and property coverage, naming Videohall StudioWorks as additionally insured when renting equipment, grip, and electric. You accept responsibility for loss or damage from the time equipment leaves our premises until its return and inspection.

5. Studio rules

• No smoking or haze without advance approval and proper detection management.
• Do not screw, nail, or staple to any surface without written consent.
• Food and drink limited to designated areas.
• Protect floors and cyc with mats and dance floor where appropriate.
• Comply with safety instructions from our staff at all times.

6. Equipment use

Only qualified personnel may operate lifts, distro, and high-amperage systems. If gear malfunctions, notify us immediately. Do not attempt repairs without authorization.

7. After-hours and security

After-hours access is available by arrangement. You are responsible for securing doors, returning keys, and ensuring all power is safely de-energized.

8. Indemnity and limitation of liability

You agree to indemnify and hold us harmless from claims arising from your use of the premises or equipment, except to the extent caused by our gross negligence or willful misconduct. Liability is limited to amounts paid for the affected rental.

9. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, utility failure, or labor disputes, provided reasonable efforts are made to mitigate impact.

10. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles.

11. Changes

We may update these Terms at any time. Updates apply to future bookings and will be posted with a new effective date.